Department: Reservations and Revenue
Position: Assistant Central Reservations Manager
Employer: ABSHERON Hotel Group LLC
Address: Port Baku Towers, 153, Neftchiler Avenue AZ1010, Baku, Azerbaijan
Web: www.absheronhotelgroup.com
A young and dynamic hotel management company in Azerbaijan managing a world-class portfolio of hotels and resorts, ABSHERON Hotel Group is looking for Assistant Central Reservations Manager for its Hotel Units.
KEY RESPONSIBILITIES:
Liaise with central reservations to communicate new rate plans and promotions.
Liaise with travel agents, the revenue manager and the room’s division manager.
Assist the sales team in setting their rates.
Maintain the in-house reservations systems.
Forecast revenue streams.
Process all reservation requests, changes and cancellations received by phone, fax or mail.
Follow “up selling” techniques and sales strategies in order to maximize property revenue.
Welcome and acknowledge each and every guest according to company standards with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Good Data Standards Print and review the Market Segment report in Opera to ensure that the market segments are being accurately tracked
Provide the highest quality of service to the customer at all times.
JOB REQUIREMENTS
Knowledge of Azerbaijani, Russian and English.
Good communication, listening and computer skills.
Knowledge of the hotel property management systems.
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these.
Interested candidates are requested to submit their CV preferably in Word or pdf format to [email protected] by specifying the Job Title in the subject line.
Only short listed candidates will be contacted.
The deadline for application is June 01, 2017.
