“PASHA Bank” OJSC is seeking a Coordinator for Service Quality Assurance Division of Organizational Development & Quality Assurance Department.
ABOUT PASHA BANK
PASHA Bank was established in 2007, is a leading corporate bank in Azerbaijan. We have investment banking, trade finance, basic financial services, including asset management, as well as offer a comprehensive set of services for small and medium enterprises. The Bank’s main areas of non-oil sector of the economy – agribusiness, transportation, construction, trade and other areas of the economy that contribute to the diversity of services.
MAIN ROLES & RESPONSIBILITIES
• Measuring the quality of Service Points
• Measuring the quality of Call Center
• Work with customer complaints
• Development and implementation of service quality standarts
• Monitoring and improving the quality of service
AGE
• 20 – 35
WORK EXPERIENCE
• Minimal level of experience in Customer Service and Call Centre: 1 year
QUALIFICATIONS
• University degree
SKILLS
• Knowledge of Microsoft Office
• Knowledge of Azerbaijani, English, Russian
• Team player, excellent communication skills, good time management
• Organizational skills and the ability to work autonomously with attention to processes
Candidates are requested to send their Application Forms/CVs to [email protected]
until March 18, 2017. Please indicate the name of the position (Coordinator for Service Quality Assurance Division of Organizational Development & Quality Assurance Department) you are applying for in the subject line of the email. Otherwise the candidacy will not be considered in the review process of the applications collected.
Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.
