1: OSS Operations Engineer
Department: Service Operations Center
Line manager: Head of Operations Systems Administration Unit
Main responsibilities
• Maintains operation and administration of OSS/EMS, including coordination with network engineers
• To carry full responsibility for the normal operation of the OSS/EMS network
• To perform support to the other units in case of faults and problems in the functionality of the OSS/EMS systems
• Monitors and manages system resources, including CPU usage, disk usage and response times to maintain operating efficiency
• Manage the complex OSS/EMS system and related tools, plan work order implementation
• Ensure the performance and quality of the technical platform, servers etc. Including daily health checks and routine maintenance
• Control data flow from the network to the Network Management System and support team members on planning the corrections and extensions to the Network Management System platform accordingly
• Prepare action plans for future software and hardware upgrades in the Network Management System
• Co-operate with Network Operation Center personnel to assist in system fault resolution
• Support Process Management with OSS process interface know-how
• Support general OSS improvement lifecycle through feedback from users
Qualifications, Experience & Skills required for this position
Education
• Master or Bachelor’s degree in IT/Technical or relevant field
Experience
• All round Technical tools/IT project management professional with hands on experience of managing successful tool/package development and implementation projects
• Strong experience of implementation and configuration of OSS Tools in a Telco RAN environment:
• Preferably Tivoli NetCool, Arrays, RAN planning tools and Performance Management Tools
• Background in NSN, Huawei & ALU element management
• Implementation of workflows and changes in Arrays & Netcool tools
• Experience of delivering OSS/IT services in complex cross company solution and stakeholder environments
• Experience of managing vendor relationships and ensuring delivery of required output
• Strong understanding of Network / RAN Operations
Special professional skills
• Knowledge of eTOM and/or ITIL, Understanding of Telecommunications Operations Environments
• Server Systems Administration (Linux, Unix, Windows)
• RDBMS Administration (Oracle, MS-SQL, MySQL)
• OSS infrastucture network management and administration (IP, Switches, Routers etc.)
• Backup Systems and/or Software Management
• Good knowledge for scripting in Unix-based systems
• Knowledge of Vmware virtualized environment management and administration
Computer skills
• Excellent knowledge for MS Office
Languages
• Excellent spoken and written Azeri
• Good spoken and written English
• Good knowledge of Russian will be an advantage
Personal skills Behavioral
• Self- motivated, Self-development and self-education
• Morally and psychologically steady
• Ability to think analytically, explore situation, make properly decision accordingly
• Attentiveness, diligence, responsibility, discipline
• Ability to work under pressure
• Communication skills
• Assertiveness
• Time management
• Leadership qualities, responsible personality traits
• Ability to work as part of team or alone.
2: Ön ofis üzrə agent (Sabirabad, Qazax, Zaqatala)
Əsas vəzifə öhdəlikləri
• Müştərilərə yüksək keyfiyyətli xidmət göstərmək
• Daxil olan bütün müştəri sorğuları ilə işləmək, müştəriləri lazımi qaydada məlumatlandırmaq və bütün müştəri sorğuları üzrə yüksək keyfiyyətli xidmət göstərmək
• Müştərilər üçün satış əməliyyatlarını tamamlamaq
• Müraciətin səbəblərini və şikayətləri lazımi qaydada qeyd etmək
Vəzifə üzrə tələb olunan ixtisas, təcrübə və bacarıqlar
Təhsil
• Orta və ya ali təhsil
Təcrübə
• Tələb olunmur
Xüsusi peşə bacarıqları
• Tələb olunmur
Kompüter bilikləri
• MS Office proqramları
Dillər
• Azərbaycan dili – səlis
• Rus dili – Orta
• İngilis dili – ilkin səviyyədə
Şəxsi /davranış bacarıqları
• Təzyiq altında və gərgin iş rejimində işləmək bacarığı
• Çeviklik
• Komandada işləmə bacarığı
• Əla ünsiyyət və təşkilatçılıq bacarığı
3: Contact Centre Agent
Main responsibilities
• To provide high quality service to customer
• To handle all customer requests in the channel, provide properly information and fulfill all customer requests with the high quality service
• To complete sales transactions for customers
• To register properly contact reasons and complaints
Qualifications, Experience & Skills required for this position
Education
• Secondary or higher education
Experience
• Not required
Special professional skills
• Not required
Computer skills
• MS Office programs
Languages
• Azerbaijani and Russian – fluent
• English – pre-intermediate
Personal skills Behavioral
• Ability to work under pressure
• Prompt
• Team player
• Strong communication and organizational skills
4: Front office agent
Main responsibilities
• To provide high quality service to customer
• To handle all customer requests in the channel, provide properly information and fulfill all customer requests with the high quality service
• To complete sales transactions for customers
• To register properly contact reasons and complaints
Qualifications, Experience & Skills required for this position
Education
• Secondary or higher education
Experience
• Not required
Special professional skills
• Not required
Computer skills
• MS Office programs
Languages
• Azerbaijani and Russian – fluent
• English – pre-intermediate
Personal skills Behavioral
• Ability to work under pressure
• Prompt
• Team player
• Strong communication and organizational skills
5: Cost Controlling Senior Specialist
Department: Budgeting and Controlling Department/Cost Controlling Unit
Line manager: Head Cost Controlling Unit
Main responsibilities
• Analysis of company’s cost drivers, cost efficiency, and proposing cost optimization plan
• Profitability analysis of sales channels
• Trend analysis on revenue related costs, industry changes and project costs
• Project and business cases analysis
Secondary responsibilities
• Ad hoc tasks and analysis
Qualifications, Experience & Skills required for this position
Education
• Bachelor degree in Finance, Accounting, Audit or any relevant field
Experience
• At least 2-3 year work experience as financial analyst, cost controller or auditor
Special professional skills
• Strong analytical/mathematical thinking and communication skills
Computer skills
• MS Excel and other MS office programs
Languages
• English, Azeri, Russian(preferable)
Personal skills Behavioral
• Strong verbal and written communication skills
• Strong Analytical skills
• Detail oriented
• Conceptual thinking
Additional knowledge and skills
• Telecom or Big four experience is preferable
Additional information:
Job type: Full time
Employment type: Permanent
Vacancy closing date: 31/07/2017
The applications should be submitted to: [email protected]
Applications without Cost Controlling Senior Specialist in e-mail subject will not be considered
Only shortlisted candidates will be contacted
