Division: Rooms Division
Department: Housekeeping
Position: Housekeeping Supervisor
Reports to: Director, Housekeeping
RESPONSIBILITIES:
Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As an Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work while ensuring the highest standard of cleaning and deep cleaning of the Fairmont Baku hotel.
Summary of Responsibilities:
Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Lead and supervise the overnight operations of the department to ensure service and cleaning standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure Cleaners are informed daily about priorities in their section
• Perform assigned overnight cleaning duties as assigned
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
• Assists with Housekeeping Attendant daily duties
• Train and coach colleagues on expected standards of service
• Conducts daily inspections of guestrooms and floors
• Be knowledgeable on all current guest services and events in the hotel
• Inspects guest elevator foyers, storage and supply rooms, public areas and closets to ensure the quality of work of the Housekeeping team
• Notify Housekeeping Attendants of any deficiencies found, and return to correct when applicable. Re-inspect corrected public area.
• Reports any damage, special cleaning, change of soft furnishings etc to Royal Service on any issues in all areas of the hotel
• Must be able to perform all Housekeeping Attendant duties
• Work with all Housekeeping staff to maintain and improve guest service scores
• Ensures all lost and found items are sent to Royal Service.
• Ensures any Health/Safety matters are reported and followed up
• To conduct proper handover with Housekeeping Manager to keep seamless information flow
PHYSICAL DEMANDS:
• Lifting requirements up to 50 lbs.
• Carrying of objects weighting up to 75 lbs.
• Stooping, kneeling, reaching, standing, continual walking, bending, twisting, pushing, seeing, hearing, speaking to guests
QUALIFICATIONS:
• Fluency in Azeri, English, and Russian (verbal & written) essential
• High school diploma preferred
• Minimum 1 years experience in a supervisory capacity in a hotel housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Fidelio desirable
• Must be proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
• Must be committed to continuous improvement and learning
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
