VAKANSIYA 1: Customer Support Agent
Avirtel is looking for Night/ Weekend Shift Customer Support Agent who will work every other day.
The CSA is expected to handle all after-hour and weekend customer enquiries and resolve complaints and problems from customers, escalate problems as needed, plan and implement a solution to solve customer problems and concerns, and take necessary actions with the purpose of customer satisfaction.
Main responsibilities:
Responds to requests and calls from customers related to solutions and services
Identifies and responds to customer’s needs based on designated procedures
Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
Escalates calls to supervisor when necessary and appropriate
Tracks call related information of each call received for auditing and reporting purposes
Provides feedback reports on call related to downtime issues
Maintains and updates customer information as necessary
May perform other client specific duties as necessary and required by company.
Initiate or resolve customer complaints and assist customers with technical issues after regular business hours. When necessary, contact technical team on-call for assistance or follow-up.
Contact unsatisfied customers and document feedback as needed.
Assist to collect feedback and documentation of problems for research, loyalty programs, as wells as historical purposes.
Process replies to e-mail inquiries, as well as response customer enquiries through digital media channels, including websites, social media links, etc.
Adhere to Avirtel’s formal attendance expectations and overall company policies and procedures.
Attend all mandated training sessions, including ongoing training and development plans.
General Requirements:
Phone and/or digital related customer service experience
Fluent written, verbal and digital communication skills in Azerbaijani, and Russian, intermediate level of English.
Solid computer skills including Internet knowledge, troubleshooting (such as basic searching and queries), IM, and email
Strong listening/comprehension skills
Ability to stay composed and objective
Patience/empathetic
E-mail:[email protected]
VAKANSIYA 2: Procurement Specialist.
Main responsibilities:
Preparing a vendor list and continuously monitoring, evaluating and improving the file.
Sourcing the most affordable goods and services to support companies sustainable operations
Projecting stock levels.
Reviewing tenders and bids.
Monitoring delivery times to ensure they are on time.
Ensuring the adequate supply of all required materials, components and equipment.
Delivering cost savings for the company.
Managing the procurement supplier relationships for the company.
Helping to source alternative items for buyers and customers.
Developing sourcing strategies.
Regularly contacting suppliers to renegotiate prices.
Resolving disputes and claims with vendors and suppliers.
Promoting best practice across the company.
Involved in writing up contracts and the terms of sales.
Developing relationships with distributors.
Involved in selling off excess, damaged inventory and stock.
Main requirements :
Establishing effective operating policies, lean initiatives and processes.
Comprehensive understanding & experience of purchasing strategies and also inventory management.
Regularly achieving cost saving targets.
Resourceful and well organized.
Ability to manage multiple priorities.
Excellent analytical, critical thinking, and strategic skills.
Results oriented, influencing skills, attention to details.
Handling critical issues.
Problem solving.
Communication and interpersonal relations.
Knowledge of IT systems, and solutions are welcomed.
E-mail: [email protected]
Həmçinin buna da bax
https://banker.az/digital-marketing-specialist-avirtel-enaz/
