About company
Azerinteltek CJSC was founded on January 19, 2010 with a goal to evaluate the investment potentials of Azerbaijan in the sport betting sector. Topaz – a commercial trademark of Azerinteltek, was launched in 2011 as a single legal sport betting game operator in the country. In 2013, it launched greyhound racing game as well as started selling Azerlotereya’s lottery products. Since 2012, Topaz is the main sponsor of Premier League of Azerbaijan. In the meantime, there are more than 500 exclusive Topaz sales agents all around Azerbaijan.
Call Center & Help Desk Operator
Role synopsis
Azerinteltek CJSC is now looking for a candidate to fill the role of the Call Center & Help Desk Operator to be responsible for answering incoming calls from dealers to provide fast and accurate solution to the technical problems on their terminals, answer inquiries and questions, handle complaints, troubleshoot problems and provide information about games, financial issues etc. Also responsible for answering player calls, handle complaints and provide information about products.
Key accountabilities
• Gives response to inbound dealer calls, inquiries or questions
• Enters the questions into the system and informs suppliers about requests for action (RFA)
• Gives information to technicians when necessary
• Follows up installation, regain, turnover, maintenance transactions
• Follows up, control and file service & maintenance forms
• Makes coupon and terminal paper tests
• Conducts the operations of dealer surveys
• Performs cross functional tasks such as participating to surveys, business excellence projects, company activities etc.
Essential criteria
• Bachelor’s Degree,
• Minimum 2 years corporate customer care experience,
• Advanced user in MS Office suite
• Readiness to work on shifts (incl. evening, night and public holidays),
Desirable criteria
• Highly customer and service oriented personality,
• Strong interpersonal and communication skills,
• Strong problem solving and analytical skills,
• Knowledge of CRM software applications,
Interested candidates, meeting the below selection criteria, are requested to send their resume to [email protected] by indicating “Call Center & Help Desk Operator” in the subject of the letter.
