16 C
Baku
Sunday, April 21, 2024

Customer Experience Manager – Azerbaijan Supermarket LLC

Position : Customer Experience Manager

Summary and Purpose of Role:

Optimize interactions from the customer’s perspective, fostering customer loyalty, and creating a customer centric strategy that encompasses all interactions. Be the voice of the customer, ensuring all functions are customer focused.

Areas of Responsibility Include:

Supervision:

 Manage 2 streams: Call center and CRM

Job Role Responsibilities:

 Develop CRM strategy to maximize benefit of all interactions with customers
 Leverage marketing technologies to create a personal and relevant customer experience
 Coordinate launch of loyalty program
 Establish customer call center
 Establish Mystery Shopper program, providing analytics and follow up on corrective actions with all functions
 Provide timely reports on customer complaints/ suggestions and follow up on corrective actions with all function heads

Position Qualification

NOTES Knowledge

 Min 5 year experience in similar position of CRM / loyalty
 Knowledge of marketing (preferred)

Skill

 Fluency in Azeri and English
 Quality focus
 Technology fluency
 Driven by data
 Problem solving
 Liaison and networking skills
 Positive attitude
 Communication and influencing skills
 Tenacity

Attributes

 Good team player
 Highly self-motivated
 Calm, professional attitude and approach work
 Able and willing to advice and support colleagues at all levels.
 Reliable and trustworthy, with the ability to work  unsupervised

Please, send your CV/Resume to [email protected] with “Customer Experience Manager” subject.

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Rəqəmsal Həlləri

  • ERP Sistemi
  • CRM Müştəri Bazası
  • POS Kassa və Satış
  • İcarə
  • Layihələr
  • Anbar
  • Maliyyə
  • İnsan Resursları
  • İstehsalat
  • Satınalma
  • Tapşırıqlar
  • Ticketing
  • Çağrı Mərkəzi
  • Analitika
  • Elektron Ticarət
  • ERP Sistemi
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