Job 1: Customer Service Assistant
Location: Head Office
Department: Customer Services
Subordinate: No
Inside of company: All Department
Outside of company: All Customers
Requirements:
• Education: High education
• Experience: Preferably experience in customer services department and/or call center
• Language: Azeri, English, Russian (all fluent)
• Computer skills: Computer literacy (MS Office, 1C)
Professional/Personal skills:
• Goal-oriented working for realized customer relations and call center key performance targets
• Disciplined, organized, adaptable to teamwork
• Can produce creative ideas
• Properly diction, high-level communication skills and ability to convince
• High-level reporting and presentation skills
• Customer satisfaction and solution-oriented
• Proven ability to work under pressure and to tight deadlines
• Have a positive thinking
• Well presented
• Have a principles of long-term working
• Successful in the time management
• Flexible and mature approach with ability to work unsupervised and outside of working hours
Job Description:
• Providing quality service with incoming calls
• Keep informed to the customer on the phone
• Timely, accurate and complete answer to the questions from customers
• Be forwarded to the relevant department of the problems and demands of customers, follow-up and finalization
• Measurement of customer satisfaction by making external calls
• Paying attention to customer satisfaction
• Coordination of customers problem solving
Deadline 30.01.2017
Job 2: Demand Planner
Location: Baku
Department: Demand Planning
Subordinate: No
Works with:
Inside of company: All departments
Outside of company: Suppliers
Requirements:
• Education: High Education (Economics)
• Experience: Minimum 1 years of relevant experience
• Language: Azeri, Russian, English (all fluent)
• Computer skills: Good computer literacy (MS Office)
Professional/Personal skills:
• Excellent problem solving and organization skills
• Self-motivated and flexible to work with negligible supervision.
• Excellent written and verbal communication skills.
• Good presentation skills
• Good interpersonal and communication skills.
• Tenacious work attitude.
• Should be able to work as a team member.
• Able to meet deadlines along with working under pressure.
• Should be able to handle varied tasks.
• Flexible to work anytime.
• Willing to travel on frequent basis.
Job Description:
• Prepare background information to support sales forecasting
• Develop statistical forecasts
• Prioritize the forecasts
• Work with the Sales and Marketing teams to integrate market intelligence into the forecasts
• Prepare and support the Forecast Review process
• Lead root-cause analysis into major forecast variances
• Lead initiatives to improve forecast accuracy
• Develop and monitor the rules for “consuming the forecasts” and accepting orders
• Work with the New Product Development team to forecast sales of new products
• Monitor the impact of promotions, competitor activity and other events on sales
• Monitor and report on significant variances between sales forecasts, budgets and business plans
• Coordinate with production planners in handling exceptions
• Ensure that the sales forecasting systems are used effectively
• Provide input to the development of inventory policies and parameters
• Develop Standard Operating Procedures for the sales forecasting processes
Please indicate the name of the position’s name in the subject line of the application email and send to e-mail address: [email protected]
