Shahdag Hotel Company is looking for Front of House Manager for Park Chalet and Pik Palace Hotels in Shahdag Mountain Resort. Join our family and become a part of the professional work environment!
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish the work.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Must have college/university degree (or equivalent).
Previous experience as a hotel Front of House Manager, Front Office Manager, Room Division Director
Proven ability to lead a department
Good personal & business references
Working knowledge of computer spreadsheets (Excel), word processing (Word or Word Perfect), and PowerPoint
Interested candidates are requested to submit their CV preferably in Word or pdf format to [email protected] by specifying the Job Title in the subject line. Only short listed candidates will be contacted.
The deadline for application is 9 July, 2016.