Customer Service Assistant (Shopping Mall)

Key accountabilities:

• Greet and direct guests upon arrival, provide them with the information they need and answer other questions as best they can;
• Provide customers with information brochures;
• Identify interested and qualified customers in order to provide them with additional information;
• Acting as a spokeswoman for the event, coordinating with organizers, other staff members or featured guests – such as managers, artists, and caterers, and mingling among the crowd to make sure the event is on track and people are enjoying themselves;
• Deal directly with customers either by telephone, e-mail or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments, and complaints
• Communicate and coordinate with internal departments
• Manage the issue of lost car parking tickets
• Preparation of daily base reports (lost and found, work permit list and etc.)

Required skills/experience:

• Female candidates with good customer service and organizational skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Strong work ethic 
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
• Fluency in English, Azerbaijani and Russian
• Good IT skills (Word, Excel, Outlook)

Working shifts: 10:00 – 19:00, 13:00 – 22:00 
Please send your application forms to [email protected]. 
Deadline for applications – September 6, 2019. 
Only shortlisted candidates will be invited to further stages of the recruitment process.