VAKANSİYA 1 : Duty Manager
Key accountabilities:
• To work as a Duty Manager of the Mall
• Maintain ongoing Public Relations through Tenant Communication, Customer Relations, Social Responsibility
• Insurance claim process
• Tenant’s demise audit
• Maintain the minimum stock requirement of the Mall’s MEP & HVAC consumables
• Work order approvals
• HSE Audits
• Any other additional responsibilities handed over by the Mall management time to time
Required skills/experience:
• Experience in hospitality or customer services field
• Excellent customer service skills
• Excellent organizational skills
• Excellent interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Strong work ethic
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
• Fluency in Azerbaijani, English and Russian
• Good IT skills (Word, Excel, Outlook)
Working shifts: 08:00 – 17:00, 11:00 – 20:00, 14:00 – 23:00 (5 days/week)
Please send your application forms to [email protected].
Deadline for applications – 30th September 2016.
Only shortlisted candidates will be invited to the further stages of the recruitment process
VAKANSİYA 2 : Customer Services Assistant (Ganjlik Mall)
Key accountabilities:
• Greet and direct guests upon arrival, provide them with information they need and answer other questions as best they can;
• Provide customers with information brochures;
• Identify interested and qualified customers in order to provide them with additional information;
• Acting as a spokeswoman for the event, coordinating with organizers, other staff members or featured guests – such as managers, artists and caterers, and mingling among the crowd to make sure the event is on track and people are enjoying themselves;
• Deal directly with customers either by telephone, e-mail or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments and complaints
• Communicate and coordinate with internal departments
• Manage issue of lost car parking tickets
• Preparation of daily base reports (lost and found, work permit list and etc.)
Required skills/experience:
• Good customer service skills
• Good organizational skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Strong work ethic
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
• Fluency in Azerbaijani, English and Russian
• Good IT skills (Word, Excel, Outlook)
Working shifts: 10:00 – 19:00, 13:00 – 22:00 (5 days/week)
Please send your application forms to [email protected].
Deadline for applications – 30th September 2016.
Only shortlisted candidates will be invited to the further stages of the recruitment process.
