1. Receptionist – Port Baku Health Club
Key accountabilities:
• Make the required spa, sports hall, tennis and squash appointments as requested, reconfirm and reschedule as needed;
• Make full tour around the club including description of fitness classes, promotions and prices. Direct visitors to the appropriate staff or meeting location;
• Obtain telephone directories and maintain them in proper and timely manner;
• Responsible for the client database TNG HRS filing system;
• Maintain and update database filing system on a regular basis;
• Receive cash and credit card payment, provide client with receipt is a must;
• Ensure that all forms and letters are correctly filed;
• Responsible for the preparation of corresponding TNG reports;
• Ensure all necessary office supplies are in stock at all times.
Required skills/experience:
• Good customer service skills
• Good organizational skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel and customers at all levels
• Strong work ethic
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
• Fluency in English, Azerbaijani and Russian
• Good IT skills (Word, Excel, Outlook)
Working shifts: 06:45: – 15:45, 12:00 – 21:00, 14:00 – 23:00 (5 days/week)
Deadline for applications – August 20, 2018.
E-mail – [email protected]
Only shortlisted candidates will be invited to further steps of the recruitment process.
2. Client Officer (Bilgah Estates)
Key accountabilities:
• Register, process and greet customers promptly
• Check daily arrival list
• Respond to customer requests for information about the resort and its surroundings
• Arrange for special services requested by the customer
• Arrange fulfillment of customer services by working with Housekeeping, IT, F&B, Maintenance team and Security
• Update lease agreements and method of payment
• Handle incoming reservations
• Be aware of current villas’ status and availability
• Communicate effectively with guests, colleagues
• Handle difficult situations effectively
• Demonstrate working knowledge of all services and facilities of the resort, and effectively assist the resort’s guests
Required skills/experience:
• Good customer service skills
• Good organizational skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Strong work ethic
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
• Fluency in English, Azerbaijani and Russian
• Good IT skills (Word, Excel, Outlook)
Deadline for applications – August 20, 2018.
E-mail – [email protected]
Only shortlisted candidates will be invited to further steps of the recruitment process.
3. Customer Service Assistant (Ganjlik Mall)
Key accountabilities:
• Greet and direct guests upon arrival, provide them with the information they need and answer other questions as best they can
• Provide customers with information brochures
• Deal directly with customers either by telephone, e-mail or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments, and complaints
• Communicate and coordinate with internal departments
• Manage issue of lost car parking tickets
• Preparation of daily base reports (lost and found, work permit list and etc.)
Required skills/experience:
• Good customer service skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Strong work ethic
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
• Fluency in Azerbaijani, upper intermediate level of English and Russian languages
• Good IT skills (Word, Excel, Outlook)
Working shifts: 10:00 – 19:00, 13:00 – 22:00 (5 days/week)
Please send your application forms to [email protected].
Deadline for applications – August 20, 2018.
Only shortlisted candidates will be invited to the further stages of the recruitment process.
