VAKANSİYA 1. Front Office Supervisor
Division: Rooms Division
Department: Front Office
Position: Supervisor
Employer: Yeni Samaxi Hotel Company LLC
Address: Samaxi, Sharadil
RESPONSIBILITIES:
– Dealing with bookings by phone, e-mail, letter, fax or face-to-face
– Completing procedures when guests arrive and leave
– Preparing bills and taking payments
– Dealing with special requests from guests
– Ensures that the area is managed well by the team
– Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
– Ensures that guest history records are accurately maintained and all repeat guests are pre-registered
– Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information
Essential Skills required:
• Excellent written and spoken communication skills in Azeri, Russian and English
• Strong customer service skills
• A friendly and professional telephone manner
• Ability to adapt to different guests
• Patience and tact
• Ability to handle all guest and internal customer complaints and inquiries in a courteous and efficient manner
• Ability to resolve problems satisfactorily
• Ability to work under pressure
Advantageous Skills:
– Knowledge of Opera PMS, Fidelio, Iscala
– Previous experience as team leader or supervisor
Interested candidates are requested to submit their CV preferably in Word or pdf format to [email protected] by specifying the Job Title in the subject line.
Only short listed candidates will be contacted. The deadline for application is August 25, 2016
VAKANSİYA 2. Guest Service Agent
Division: Rooms Division
Department: Front Office
Position: Guest Service Agent
Employer: Yeni Samaxi Hotel Company LLC
Address: Samaxi, Sharadil
RESPONSIBILITIES:
– Dealing with bookings by phone, e-mail, letter, fax or face-to-face
– Completing procedures when guests arrive and leave
– Preparing bills and taking payments
– Dealing with special requests from guests
Essential Skills required:
• Excellent written and spoken communication skills in Azeri, Russian and English
• Strong customer service skills
• A friendly and professional telephone manner
• Ability to adapt to different guests
• Patience and tact
• Ability to handle all guest and internal customer complaints and inquiries in a courteous and efficient manner
• Ability to resolve problems satisfactorily
• Ability to work under pressure
Advantageous Skills:
– Knowledge of Opera PMS or Fidelio
– Previous experience as a receptionist
Interested candidates are requested to submit their CV preferably in Word or pdf format to [email protected] by specifying the Job Title in the subject line.
Only short listed candidates will be contacted. The deadline for application is August 25, 2016.
VAKANSİYA 3. Housekeeping Supervisor
Division: Rooms Division
Department: Housekeeping
Position: Housekeeping Supervisor
Employer: Yeni Samaxi Hotel Company LLC
Address: Samaxi, Sharadil
RESPONSIBILITIES:
As a supervisor, to assist Executive Housekeeper in managing all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas, as well as the laundry and dry-cleaning operation (hotel linen, uniforms and guest laundry), will participate in developing and implementing Company policies, practices and procedures.
– To consistently offer professional, friendly and engaging service
– To assist Executive Housekeeper to direct and manage all activity related to the Housekeeping department, ensuring all service standards are followed
– To be responsible for all housekeeping colleagues’ achievement of individual goals
– To ensure that the use new technology and equipment is explored and implemented wherever appropriate
– To ensure that all Housekeeping associates deliver the 5 star hotel promise and provide exceptional guest service at all times
– To manage all purchase requests and invoices for Housekeeping related expenses
– To assist to manage inventory-taking of supplies and operating equipment
– To follow departmental policies and procedures
– To follow all safety policies
QUALIFICATIONS:
– Previous hotel experience at applied position (minimum 3 year experience) within 5 star hotels
– Fluency in English (verbal & written), Azerbaijani is mandatory, Russian an asset
– Computer literate in Microsoft, Opera and Iscala
– Excellent communication skills, both written and verbal required
– Strong interpersonal and problem solving abilities
– Highly responsible & reliable
– Ability to focus attention on guest needs, remaining calm and courteous at all times
Advantageous Skills:
– Knowledge of Opera PMS or Fidelio
– Previous experience as a team leader or supervisor
Interested candidates are requested to submit their CV preferably in Word or pdf format to [email protected] by specifying the Job Title in the subject line.
Only short listed candidates will be contacted. The deadline for application is August 25, 2016.
