VAKANSİYA 1. Front Office Supervisor
Division: Rooms Division
Department: Front Office
Position: Supervisor
Employer: Yeni Samaxi Hotel Company LLC
Address: Samaxi, Sharadil
RESPONSIBILITIES:
– Dealing with bookings by phone, e-mail, letter, fax or face-to-face
– Completing procedures when guests arrive and leave
– Preparing bills and taking payments
– Dealing with special requests from guests
– Ensures that the area is managed well by the team
– Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
– Ensures that guest history records are accurately maintained and all repeat guests are pre-registered
– Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information
Essential Skills required:
• Excellent written and spoken communication skills in Azeri, Russian and English
• Strong customer service skills
• A friendly and professional telephone manner
• Ability to adapt to different guests
• Patience and tact
• Ability to handle all guest and internal customer complaints and inquiries in a courteous and efficient manner
• Ability to resolve problems satisfactorily
• Ability to work under pressure
Advantageous Skills:
– Knowledge of Opera PMS, Fidelio, Iscala
– Previous experience as team leader or supervisor
Interested candidates are requested to submit their CV preferably in Word or pdf format to shamaxi.careers@absheronhotelgroup.com by specifying the Job Title in the subject line.
Only short listed candidates will be contacted. The deadline for application is August 25, 2016
VAKANSİYA 2. Guest Service Agent
Division: Rooms Division
Department: Front Office
Position: Guest Service Agent
Employer: Yeni Samaxi Hotel Company LLC
Address: Samaxi, Sharadil
RESPONSIBILITIES:
– Dealing with bookings by phone, e-mail, letter, fax or face-to-face
– Completing procedures when guests arrive and leave
– Preparing bills and taking payments
– Dealing with special requests from guests
Essential Skills required:
• Excellent written and spoken communication skills in Azeri, Russian and English
• Strong customer service skills
• A friendly and professional telephone manner
• Ability to adapt to different guests
• Patience and tact
• Ability to handle all guest and internal customer complaints and inquiries in a courteous and efficient manner
• Ability to resolve problems satisfactorily
• Ability to work under pressure
Advantageous Skills:
– Knowledge of Opera PMS or Fidelio
– Previous experience as a receptionist
Interested candidates are requested to submit their CV preferably in Word or pdf format to shamaxi.careers@absheronhotelgroup.com by specifying the Job Title in the subject line.
Only short listed candidates will be contacted. The deadline for application is August 25, 2016.
VAKANSİYA 3. Housekeeping Supervisor
Division: Rooms Division
Department: Housekeeping
Position: Housekeeping Supervisor
Employer: Yeni Samaxi Hotel Company LLC
Address: Samaxi, Sharadil
RESPONSIBILITIES:
As a supervisor, to assist Executive Housekeeper in managing all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas, as well as the laundry and dry-cleaning operation (hotel linen, uniforms and guest laundry), will participate in developing and implementing Company policies, practices and procedures.
– To consistently offer professional, friendly and engaging service
– To assist Executive Housekeeper to direct and manage all activity related to the Housekeeping department, ensuring all service standards are followed
– To be responsible for all housekeeping colleagues’ achievement of individual goals
– To ensure that the use new technology and equipment is explored and implemented wherever appropriate
– To ensure that all Housekeeping associates deliver the 5 star hotel promise and provide exceptional guest service at all times
– To manage all purchase requests and invoices for Housekeeping related expenses
– To assist to manage inventory-taking of supplies and operating equipment
– To follow departmental policies and procedures
– To follow all safety policies
QUALIFICATIONS:
– Previous hotel experience at applied position (minimum 3 year experience) within 5 star hotels
– Fluency in English (verbal & written), Azerbaijani is mandatory, Russian an asset
– Computer literate in Microsoft, Opera and Iscala
– Excellent communication skills, both written and verbal required
– Strong interpersonal and problem solving abilities
– Highly responsible & reliable
– Ability to focus attention on guest needs, remaining calm and courteous at all times
Advantageous Skills:
– Knowledge of Opera PMS or Fidelio
– Previous experience as a team leader or supervisor
Interested candidates are requested to submit their CV preferably in Word or pdf format to shamaxi.careers@absheronhotelgroup.com by specifying the Job Title in the subject line.
Only short listed candidates will be contacted. The deadline for application is August 25, 2016.
