Contact Centre Operator – Pasha Bank

PURPOSE OF THE JOB:

Responsible for providing services to external and internal customers (e.g. calls from Branches) over the telephone to advice, support customers and potential customers, provide informational functions, and offer Bank’s products to the clients

MAIN ROLES & RESPONSIBILITIES:

Handle incoming customer calls (informational and operational functions) / Providing with all necessary information on customer service, tariffs, procedures ;
Work with customers’ complaints and wishes / Proper direction of customers’ requests / monitoring complaints process / provide feedbacks to customers;
Effective communication with clients and between Bank’s departments and branches;
Providing outgoing calls ( survey / informing / checking fraud operations);
Informing about Bank’s new products (outbound calls)

SKILLS:

No less than 2 (two) years experience in related position;
Fluent in Azerbaijani, Russian, English (both verbal and written);
Good knowledge skills in MS office programs;
Problem Analysis and Problem-Solving;
Frequent coordination, communication,service quality.

HOW TO APPLY:

interested candidates are required to submit:

CV to [email protected];
Put “Contact Centre Operator” in the subject line;
CVs should be sent by the 31 January, 2017.