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Baku
Friday, March 29, 2024

Contact Center – Operator – PASHA Bank OJSC

Department: Operations and Control

Division: Contact Center

Job title: Operator

Scope of position / Strategic Responsibility

 Responsible for providing services to external and internal customers (e.g. calls from Branches) over the telephone to advice, support customers and potential customers, provide informational functions, and offer Bank’s products to the clients

Functional Responsibilities

 Handle incoming customer calls (informational and operational functions)  / Providing  with all necessary information on customer service, tariffs, procedures
 Respond on internal queries from other departments and bank’s branches
 Providing a high quality of customer service and ensuring maximum clients satisfaction at all times
 Receive customer complaints, ensuring appropriate registration and redirection to the relevant departments/staff for responding
 Work with customers’ complaints and wishes / Proper direction of customers’ requests / monitoring complaints process / provide feedbacks to customers

Other job characteristics

Minimal level of relevant experience: 2 years (preferably in bank environment)
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills

Languages: Perfect Knowledge of Azerbaijani, English, Russian

Please kindly HOW TO REPLY rules:

Interested candidates are required to submit:
CV to [email protected];
Put ” Contact Centre – Operator ” in the subject line;
CVs should be sent by the 30 November, 2017.
Attention: The candidates will go through initial CV screening review. Only shortlisted candidates will be contacted.

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