COMPANY: “Shahdag Tourism Center” CJSC

POSITION: Call center operator

ESSENTIAL FUNCTIONS

– Answers incoming calls.
– Places outgoing calls.
– Receives guest messages and deliver the same to the guest.
– Provides information about hotel services to guests.
– Provides paging services for hotel guests and employees.
– Knows what action to take when an emergency call is required.
– Assists in reporting telephone equipment or service complaints and problems.
– Following telephone etiquette (! Must read).
– Trains or assists with training new telephone operators in performance of job duties.
– To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
– Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
– Must be polite and courteous while answering the phone.
– Open and close telephone functionality on the hotel front office software.
– Keep records of calls placed and received by all departments and recording the call charges.
– Setup conference calls in different locations and time zones.
– Update directory information on the front office software.
– Provide relay service for hearing-impaired guests.
– Provides a paging service for hotel guests and employees. Process guest wake-up calls.

QUALIFICATION STANDARDS

– Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, associates and third parties that reflects highly on the hotel, the brand and the Company.
– Proven ability to work under pressure and meet multiple tight deadlines.
– Proficient in the use of Microsoft Office with excellent typing skills.
– Strong problem solving, analytical, reasoning, motivating, organizational abilities.
– Excellent communication skills both written and verbal.
– Confidentiality.
– Flexible and possess initiative to see all assignments and projects through to completion unsupervised.
– Highly personable.
– Fluent in English/Azeri/Russian both written and verbal required. Turkish desirable.

EDUCATION: Bachelor degree

EXPERIENCE:

Previous hotel-related experience desired. Knowledge of centralized telephone systems. Skills in the operation of telephone equipment. Skills in dealing diplomatically with the public under stressful conditions. Knowledge of personal computers and methods of updating databases.

How to apply?

Please send your CV to [email protected] e-mail address.