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Baku
Friday, July 19, 2024

Front desk agent – Holiday Inn Baku

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Front desk agent – Holiday Inn Baku
Bakı
02.03.2023

Main duties:

  • Be the warm welcome that kicks off a memorable guest experience.
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day’s schedule.

Candidate requirements:

  • Previous hotel experience is preferable.
  • Strong working knowledge of related computer software, including restaurant management software.
  • Knowledge of Hotel PMS is preferable.
  • Excellent communication and customer service skills.
  • Excellent knowledge of Azerbaijani, Russian or/and English languages.
  • Highly responsible & reliable.

Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Front desk agent” in the subject of the email. Applications without subjects will not be considered. [email protected]

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