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Front Desk Agent – Holiday Inn Baku

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Front Desk Agent – Holiday Inn Baku
16.08.2019

Position: Front Desk Agent

Department: Front Office

Job Description:

The moment a guest steps in to one of our hotels, they walk in to a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience . You’ll also create the warm atmosphere that makes our guest feel at home in any location.

Job Role Responsibilities:

– Be a trusted contact for all guest. Help them with anything from bill issiues to local knowledge, and loop in management when necessary 
– Handle cash and credit transaction 
– Stay one step ahead of guests’ needs –record and act on their preferences , and handle their messages , request, question and concerns. 
– Manage online and phone reservations
– Perform all check-in and check-out tasks
– Provide information about our hotel, available rooms, rates and amenities

Job requirements :

– Work experience as Front Desk Agent or guest service position
– Experience with hotel reservations software, like Opera
– Understanding of how travel planning websites operate, like Booking and TripAdvisor
– Customer service attitude
– Excellent communication and organizational skills
– Degree in hotel management is a plus
– Fluency in English and Russian

E – mail: [email protected]

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