Department: Front Office
Position: Front Office Team leader
Employer: Boulevard Hotel Company LLC
Address: Baku, Azerbaijan, Khagani Rustamov street 4 C
Deadline: 30.12.2019

Key Functions

• Assists Front Office Manager , Front Office Manager Assistant or Front Desk Manager Assistant in daily operation
• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members
• Work with your Manager to identify a specific project to complete during your internship placement

Job Requirements

• Minimum 3 years working experience in hospitality or tourism related industry, preferable in Front Office operations at a five star luxury hotel.
• Minimum 1 year experience in a similar capacity as a supervisor or manager in a luxury hotel.
• A graduate of Hotel School would be an added advantage.
• Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, and Guest Services.
• Possess strong interpersonal skills.
• Able to motivate a team of employees and possess excellent attention to detail.
• Able to handle the stress of a deadline.
• Able to think independently and possess good judgment and decision making abilities.
• Assure guest expectations are exceeded through proper employee training.
• Demonstrate an ability to lead by example.
• Experience in training, cross-training and developing employees.
• Fluent English.

Interested Candidates, please send your CV with subject “Front Office Team Leader” to [email protected] until December 30, 2019. Only shortlisted candidates will be invited to the further stages of the recruitment process.