IT Help Desk Specialist

Key accountabilities:

• Acting as the first line of service to customers, logging tickets via phone calls, emails and tickets from a monitoring system
• Resolving 1st line incidents answering and resolving customer queries to a high standard
• Responsible for ensuring alerts from the service desk monitoring system are dealt with in a timely manner
• Installing and Configuring network hardware like network switches and wireless access points
• Upgrading and repairing computer networks
• Troubleshooting network issues
• Escalate trouble incidents and work requests in line with departmental SLAs and procedures
• Ensuring tickets are logged correctly whilst performing proactive and preventative maintenance

Required skills/experience:

• Bachelor degree in Computer Engineering
• Minimum 5 years of work experience in similar position
• Microsoft Windows Active Directory, MS Exchange 2013 ECP, basic CISCO IPT Support
• Recommended certification required: Cisco CCNA
• Good customer service experience and skills
• 1St line support and remote troubleshooting experience
• Windows Server 2008/2012/2016 administration and configuration
• Active Directory administration 
• Remote support of users in a virtual environment
• Management of Cisco and HP network switches

Deadline for applications – April 20, 2019.

E-mail – [email protected] 

Only shortlisted candidates will be invited to further steps of the recruitment process.