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IT Helpdesk Support Specialist – PASHA Development

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IT Helpdesk Support Specialist – PASHA Development
Bakı
12.06.2023

Vakansiyanın təsviri

  • Providing technical support: Responding to and resolving user inquiries and issues related to computer systems, software applications, hardware, and network connectivity.
  • Troubleshooting: Diagnosing and resolving technical problems by guiding users through appropriate steps or escalating issues to higher-level support teams if necessary.
  • Helpdesk ticket management: Logging and tracking support requests using a ticketing system, ensuring timely resolution and maintaining accurate documentation.
  • User training and guidance: Assisting users in understanding and effectively utilizing various software applications, tools, and systems.
  • Hardware and software maintenance: Installing, configuring, and maintaining computer hardware, software applications, and peripherals.
  • Network support: Assisting with network connectivity issues, including troubleshooting network devices and ensuring proper access and security configurations.
  • System upgrades and migrations: Assisting with system upgrades, software installations, and migrations while minimizing disruptions and ensuring data integrity.
  • User account management: Creating, modifying, and disabling user accounts, access privileges, and security settings as per company policies and procedures.
  • IT asset management: Tracking and managing IT assets, including inventory management, equipment procurement, and disposal.
  • Documentation and knowledge sharing: Creating and maintaining technical documentation, user guides, and knowledge base articles to facilitate self-help resources and promote efficient issue resolution.

Xüsusi tələblər

  • Technical expertise: Strong knowledge of computer hardware, software applications, operating systems, and network fundamentals.
  • Problem-solving skills: Ability to analyze, diagnose, and resolve technical issues effectively and efficiently.
  • Communication skills: Excellent verbal and written communication skills to interact with users of varying technical knowledge and to document technical procedures accurately.
  • Customer service orientation: A helpful and patient demeanor with a focus on providing excellent customer service and support.
  • Time management: Ability to prioritize and manage multiple tasks and tickets while meeting established service level agreements.
  • Teamwork and collaboration: Willingness to work collaboratively with other IT teams, vendors, and stakeholders to resolve complex issues and improve overall IT operations.
  • Adaptability: Capacity to learn new technologies quickly and adapt to changing IT environments and industry trends.
  • Attention to detail: Thoroughness in documenting support activities, maintaining accurate records, and following established procedures and protocols.
Müraciət etmək üçün[email protected]

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