Senior Reservations & Ticketing Agent – Qatar Airways

QR14136 – Senior Reservations & Ticketing Agent | Qatar Airways | Azerbaijan

Organisation: Qatar Airways

Job Function: Commercial

Division: Commercial (Division)

Employment Type: Full Time – Permanent

City: Europe | Azerbaijan | Baku

Last date of application: 30-Nov-2017

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About your Job:

As a Senior Reservation & Ticketing Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.


 Handle customer requirements professionally ensuring minimum complaints.
 Support travel agents with seat confirmations and arrange VIP bookings and queries.
 Support staff and keep updated with relevant industry and Qatar products/services.
 Arranges reservations and routing using timetable, airlines manuals, reference guides, and tariff book.
 Record and process reservations made by phone/ fax/ e-mail.
 Issue tickets and quoting correct fare to passengers.
 Show dedication and commitment to handle telephone calls and passengers whilst at all times carefully following al QR procedures and regulations in order to achieve the highest possible quality of reservations and ticketing service.
 Advise of changes in flight plan or to cancel or confirm reservation.
 Perform a proper flight firming check to maximize flight utilization and reduce No shows.
 Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing.
 Prepare weekly sales reports

About you:

The successful candidate must have:
 Minimum high school degree.
 Excellent communication skills (Essential requirement) must be fluent in English (spoken and written), Azerbaijani and Russian
 Relevant work experience of working within Arline/travel industry
 Ability to work independently as well as function as a team.
 Must be customer and service oriented with good interpersonal skills.
 Knowledge in IATA standard reservation/ticketing procedures is required with fair knowledge of world geography and have proven experience with the Amadeus reservation system.
 Be computer literate (word/excel/Amadeus). Note: you will be required to attach the following: 1. Resume / CV

All the interested candidates should submit their applications and CVs through at job search choosing Azerbaijan as a location.

Deadline for submission of applications is 30 November, 2017.