Location: Gabala
Job Title: Reservation Agent
Department: Front Office
Reports to: Front Office Manager

Chenot Palace Hotel is currently seeking an experienced Reservation Agent to join their team!

Requirements:

• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Fluent English, Russian, Azerbaijani both written and spoken
• Experience with Opera PMS (hotel software) is mandatory
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Job Duties:

• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages
• Providing support to customers who may need to amend or cancel a reservation.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Complies with Chenot Palace Gabala’s Rules and Standards.
• Works harmoniously and professionally with co-workers and supervisors.

Deadline for submission CVs 22.12.2019

Please indicate the name of the position “Reservation Agent” in the subject line of the application e-mail and send to: [email protected]