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Friday, February 23, 2024

Associate IT Customer Support Technician – SOCAR – KBR LLC

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Associate IT Customer Support Technician – SOCAR – KBR LLC
Bakı
09.02.2022

Work Location: Baku

Brief Statement of Duties:

  • Responsible for the installation, configuration, maintenance, security, and support of desktop and laptop computers.
  • Provide technical support to organizations internal users of desktop applications and hardware.
  • Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
  • Under direct supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
  • Image desktops and laptops using automated imaging tools and configuring computers using documented processes and procedures for use on the network.
  • Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
  • Under direct supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
  • Support customer on day-to-day issues in the operation of standard PC equipment including desktops, laptops, thin clients, software, printers, and peripherals.
  • Keep inventory of all IT assets for the site.
  • Other duties as assigned by the IT Management Team.
  • Provide after-hours/overtime support as needed.

Required Skills:

  • Higher degree in IT/IS.
  • Experience on providing desktop support. A thorough knowledge of Windows 10, understanding Active Directory and GP and Windows Domain, Office 2016 & 365, understanding Network Topology & TCP/IP & OSI, understanding VoIP (Skype, VC, IP Telephony).
  • Knowledge of wireless networks, endpoint encryption, and use of ticketing systems is desired.
  • Excellent verbal and written communication skills along with exemplary customer service skills.
  • Rely on experience and judgment to plan and accomplish tasks.
  • Ability to resolve all assigned Help Desk tickets according to established metric guidelines and target goals.
  • Ability to exercise patience and professionalism during stressful situations.
  • Be capable of handling computer/printing equipment weighing at least 20 kg.
  • Ability to apply various, complex diagnostic techniques to identify problems, investigate causes, and recommend solutions is required
  • Research and resolve technical problems.

Please indicate the position “Associate IT Customer Support Technician” in the subject line of the e-mail.

E-mail: [email protected]

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