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Baku
Friday, July 12, 2024

Helpdesk Engineer – Smart Solutions Group

0
Helpdesk Engineer – Smart Solutions Group
Bakı
07.04.2020

HELPDESK ENGINEER

Responsibilities:

• Helpdesk Engineer will handle a variety of responsibilities, including: installing and configuring applications, responding to IT support queries to facilitate resolution of IT issues.
• Install, configure, diagnose and troubleshoot software and hardware problems; helps customers install applications and programs
• Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to provide immediate support to customer end users
• Provides mid-level knowledge of IT technology in a productive environment
• Monitors IT ticketing system and ensures support tickets are addressed and closed in a timely fashion
• Performs preventative maintenance for clients including server updates, checking backups, anti-virus and application maintenance
• Hardware support of switch-rooms
• Support of 3-rd party vendor applications
• Creating user guides and conducting training to users as required

Requirements:

• Relevant work experience 3-5 years, performing preferably as IT Engineer
• Languages: Azerbaijan, English, Russian
• Minimum 2 years’ experience supporting applications and/or ERP systems, while collaborating with other IT teams, 3rd party vendors to resolve issues.
• Knowledge of LAN, WAN, WLAN technologies and troubleshooting network devices
• Configuring VPN for end user access
• Strong written and verbal communications skills
• Good organizational, multi-tasking, detail-oriented and time management skills

Preferred:

• Knowledge of ITIL methodology (ITIL certification is a plus)
• Experience in 1C is a significant advantage; experience in other ERP systems is also acceptable

Terms and Conditions:

• Location close to the city center
• Regional business trips (up to 20% of time)
• 5/7 working days
• 09:00-18:00 working hours (including 1 hour for lunch)
• Fixed salary

To apply for this position please submit your CV to [email protected], specify position title in the subject line.

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