Location: Head Office

Position: IT Technician

Department: Business System

Reports to: IT Team Leader & Information Technology

Summary and Purpose of Role:

Setting up workstations with computers and necessary peripheral devices
Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Installing and configuring appropriate software and functions according to specifications
 
Areas of Responsibility Include:

Job Role Responsibilities: 

 Respond to requests for technical assistance in person, via phone, electronically.
 Diagnose and resolve technical hardware and software issues.
 Advise user on appropriate action
 Follow standard help desk procedures
 Assist in administration help desk software
 Redirect problems to correct resource
 Identify and escalate situations requiring urgent attention
 Inform management of recurring problems
 Stay current with system information, changes
 Perform related duties as required.

Position Qualification

Knowledge

 Proven experience as IT Technician or relevant position
 Excellent diagnostic and problem solving skills
 Excellent communication ability
 Outstanding organizational and time-management skills
 In depth understanding of diverse computer systems and networks
 Good knowledge of internet security and data privacy principles
 Degree in Computer Science, engineering or relevant field
 Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

Skill

 Possess excellent interpersonal, communication and analytical skills
 Strong communication and conflict resolution skills
 Excellent presentation skills
 Ability to share skills and knowledge with others
 Proven interpersonal, verbal and written communication skills
 Organizational skills and ability to work independently and provide status reports to the Manager of Facilities Maintenance on regular basis

Attributes

 Good team player
 Highly self-motivated
 Calm, professional attitude and approach work
 Able and willing to advice and support colleagues at all levels.
 Reliable and trustworthy, with the ability to work unsupervised

NOTES

Please, send your CV/Resume to [email protected] with “IT Technician” subject.