Department: Front Office
Position: Guest Service Agent
Employer: Dinamo Hotel Baku LLC
Address: 32 Zarifa Aliyeva AZ1095, Baku, Azerbaijan
Web: www.dinamohotelbaku.com

About Dinamo Hotel:

Ideally located in the heart of Baku, making it perfect location for exploring one of the most vibrant cities of the region. Dinamo Hotel Baku, inspired by the unique sports heritage of the location that was once the arena for athletes, features 28 bright and breezy rooms and studios with art ceilings and extra-large windows. Dining options, such as Fine Dining Restaurant & Bar with Show-kitchen, Private Dining Room and Health Restaurant allow guests to celebrate a wide selection of international cuisine. A stunning and spacious outdoor terrace offers guests the opportunity to enjoy the lively environment while indulging in the exquisite food and drinks selection.

Main Duties

• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Respond to guest requests in a timely manner.
• Actively engage with the guests as a lobby ambassador.
• Receive and resolve guest complaints, elevating to supervisor if necessary. 
• Secure guests’ valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.

Requirements:

• Previous hotel-related experience 
• Good command of the English, Russian and Azerbaijani language is essential, both written and verbal. 
• Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift.
• University degree from a Hospitality related program preferred.
• Skills in dealing diplomatically with the public under stressful conditions.
• Handling guest complaints at highest service levels
• Dealing with high profile guests
• Must possess excellent communication skills
• Personable, enthusiastic, self-motivated and able to work independently
• Must be able to work shifts – days, evenings, overnight, weekends and holidays

Interested candidates are requested to submit their CV preferably in Word or pdf format to [email protected] by specifying the Job Title” Guest Service Agent” in the subject line.
Only shortlisted candidates will be invited to the further stages of the recruitment process.
The deadline for application is September 9th, 2019.