Position: Reservations Agent
Address: M.A. Aliyev str. 210, Nasimi district, Baku, Azerbaijan
Web: www.winterparkhotelbaku.com

“Winter Park Hotel Baku” is looking for Reservations Agent.

KEY RESPONSIBILITIES:

 Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
 Processes reservations from the sales office, other hotel departments, and travel agents.
 Knows the selling status, rates, and benefits of all packages plans.
 Knows the credit policy of the hotel and how to code each reservation.
 Creates and maintains reservation records by date of arrival and alphabetical listing.
 Determines room rates based on the selling tactics of the hotel.
 Ensure all direct billing requests and back up approval is passed to the Front Desk
 Ensure all arrivals for the following day are checked and backups are handed over/Communicates reservation information to the front desk.
 Processes cancellations and modifications and promptly relays this information to the front desk.
 Input and access data in reservation system by entering correct information into proper fields and asking for travel agency
 Helps develop room revenue and occupancy forecasts.
 To be aware of all front office procedures and assist with reception duties when required.
 Configuring rates on the hotels property management system
 Follow proper escalation procedures when addressing guest concerns

JOB REQUIREMENTS

 Minimum 1 year experience in Reservation or Front Office /Hotel experience preferable.
 Must be fluent on 3 languages – Azerbaijan, English & Russian.
 Advanced computer user and Opera PMS knowledge.
 Positive attitude and good communication skills..

Interested candidates are requested to submit their CV preferably in Word or pdf format to [email protected] by specifying the Job Title in the subject line.
Only short listed candidates will be contacted.
The deadline for application is 30 September,2019.